On this page
Why the finance desk is published as a person
Most studios treat billing as an address at the bottom of a receipt. That is fine until something goes wrong, and the moment it does - a charge you do not recognise, a refund that has not landed, an accounts department asking who exactly they are paying - an anonymous inbox is the worst possible answer. So the finance function is published the same way the legal one is: with a name, a role and a route.
Professor Phelps holds the financial direction of the business. He approves what a package is allowed to cost before it goes on the pricing page, he holds the accounting records behind every invoice, and he directs the entity that bills you. When a client asks who they are actually paying, the honest answer is a person, and this page is that answer.
Phelps & Associates, LLC, and why it is on your statement
LogoOrbit invoices are issued by Phelps & Associates, LLC, which is the billing and merchant entity behind the invoice. It is a professional education, training and academic writing company based in Lindale, Texas, and Professor Phelps directs it. That is the connection: the same officer who signs our accounts also directs the entity that processes the payment.
This is worth saying out loud because of what happens otherwise. A charge appears on a card statement under a name the customer has never seen, they assume fraud, and the first call is to the bank rather than to us. A chargeback opened by mistake costs everybody a fortnight. So the descriptor is published here in advance rather than explained afterwards.
| Who you contract with | LogoOrbit, a design brand operated by NexusForgeGroup. The terms you accept are ours and the work is ours. |
|---|---|
| Who issues the invoice | Phelps & Associates, LLC - the billing and merchant entity named on the invoice document itself. |
| What appears on your statement | A descriptor referencing Phelps & Associates, LLC rather than the LogoOrbit trading name. Expected, not an error. |
| Registered billing address | Phelps & Associates, LLC, 12332 Maplewood Dr., Lindale, TX 75771. |
| The officer behind both | Professor James Phelps - Director of Phelps & Associates, LLC and our Director and Chief Financial Officer. |
| Where your card number goes | To the payment processor, on their form. It never reaches our servers and we never store one. |
The background he brings to it
Professor Phelps holds a Ph.D. and teaches online, live and asynchronous, to students all over the world, alongside lecturing in his local community on a wide range of subjects. His stated interest is history - the view that you cannot read the present accurately without reading how it was arrived at - combined with years of world travel and the habit of applying scientific and engineering principles to a problem before applying an opinion to it.
Before the academic career came twenty-one years in the U.S. Navy, on nuclear submarines. He entered the service as an E-1 in 1977, earned promotions through to E-7 as an enlisted sailor, and in 1991 was selected for a direct commission to Ensign in the Nuclear Power Limited Duty Officer field, where he served until retiring in 1998.
| 1996-1998 | SEAL Delivery Vehicle Team 1 - Quality Assurance Officer and DDS Maintenance Officer |
|---|---|
| 1994-1996 | Naval Intermediate Maintenance Facility, Pearl Harbor - General Services Division Officer, Electronic Systems Production Officer |
| 1993-1994 | Submarine Base, Pearl Harbor - Assistant Radiological Controls Officer for Production, Special Projects Nuclear Repair Officer |
| 1992-1993 | USS Holland - Repair Department Administration Officer, Nuclear Production Officer |
| 1991-1992 | USS Proteus - Nuclear Repair Officer |
| 1986-1991 | USS Florida and USS Michigan - Leading Chief Petty Officer and Leading Petty Officer, Machinery Division (Nuclear) |
| 1983-1986 | Maintenance Training Group, Nuclear Power Training Unit, Idaho |
| 1980-1983 | USS Puffer - Machinist Mate (Nuclear) |
| 1977-1980 | Naval Nuclear Power Pipeline School |
What to send when you write about an invoice
A finance question is answered in one reply or in four, and the difference is almost always what arrived in the first message.
- The invoice number, or the order name and the date. Either one finds the record; a description of the design does not.
- The last four digits of the card and the amount, if the question is about a charge you do not recognise.
- Who the invoice needs to be addressed to, if your accounts department needs it reissued to a company rather than a person.
- The exact document you need - a W-9, a signed purchase order, a statement of account. Naming it saves a round trip.
- If a bank dispute is already open, say so. It changes what we are allowed to do and how quickly.
Write to Professor Phelps
Two or three lines about the business is enough to start. Within one to two business days.