The rules of the road, in plain English

These terms apply to everything you buy from LogoOrbit, whether that is a single logo, a full brand system, a website, an app, a video edit or a trademark filing. Placing an order, paying an invoice or approving a design all count as accepting them.

LogoOrbit is a design brand operated by RevoluSys Inc, registered at 8 The Green Ste A, Dover, Delaware 19901, with a client office at 244 5th Ave. Suite 22, New York, NY 10001. Where these terms say "we" or "us", that is the company you are contracting with.

If we have signed a separate written contract with you, a statement of work, a vendor agreement, an NDA, that document wins wherever the two disagree.

Work starts once your brief is with us and the order is paid or the agreed deposit has cleared. The brief does not need to be polished. A few honest sentences about what your business does, who buys from you and what you like or hate is enough for a designer to start.

What we cannot do is guess at missing facts. If we are waiting on your text, your photographs, a domain login or a decision between two directions, the clock on your delivery date pauses until that arrives. We will always tell you when we are waiting rather than letting a deadline slide quietly.

• A brief, in your own words, or a phone call where we write it down for you
• Any brand assets you already have, previous logos, fonts you have licensed, colour codes
• One named person who can approve work on your side

On Gold packages and above, revisions are unlimited. There is no counter running in the background and nobody at our end is keeping score. If a design is not right, say so plainly and we go again.

Entry-level packages include the number of concepts and revision rounds listed on the package itself. If you need more than that, we will tell you what the extra rounds cost before we do them, never afterwards.

Revisions mean refining the brief we agreed. If halfway through you decide the business is now called something else, or you want a website instead of a logo, that is a new brief and we will price it as one.

First logo concepts normally reach you within 24 hours of the brief, and never later than 48. Animation is 72 hours. Websites, apps and publishing projects run to a schedule we agree with you in writing before work starts, because they depend on your content as much as our production.

Finished files are sent to the email address on your order once the balance is settled. If you need them somewhere else, a shared drive, your printer, your developer, tell us and we will send them there too.

Delivery dates assume normal working days, Monday to Friday. A brief that lands on a Friday evening starts on Monday morning unless you have told us it is urgent, in which case say so and we will put it in front of the queue.

When your order is paid in full, the copyright in the final design transfers to you. That transfer is written down, not implied, and it comes with the editable source files so you are never dependent on us to make a change.

You can use the design anywhere, forever, in print, online, on a building or on a product. There is no licence to renew and nothing further to pay us for the right to use your own brand.

Until the balance is paid, the work remains ours. Concepts shared during the project are for review only, and the ones you do not choose stay with us, they are never sold on to another client as-is.

Some designs use typefaces or stock photography licensed from a third party. Where that happens we tell you which licence applies and what it allows, and where a licence has to be held in your name we will point you at exactly the one to buy rather than leaving you exposed.

Anything you send us, a photograph, a slogan, a name, existing artwork, you confirm is yours to use or that you have permission to use it. If a claim later arises over material you supplied, that claim sits with you, not with us.

Our trademark service is preparation and filing, not a promised outcome. We run a clearance search first and tell you honestly if we think a name is likely to clash. We prepare the application, file it with the USPTO and respond to the examiner on your behalf if questions come back.

The USPTO decides whether a mark registers. Nobody, including us, can guarantee that decision. Government filing fees are set by the USPTO, paid directly to them, and are not ours to return if an application is refused.

Owning a design and holding a registered trademark are two different things. You own the design either way. Registration is what gives you the standing to stop somebody else using it.

We like to show what we have made. Unless you tell us otherwise, we may display your finished design in our portfolio, on our social accounts and in proposals to other clients. It never includes anything confidential, and never your brief or your commercial details.

If you would rather we did not, email the legal address and say so. There is no argument and no form to fill in, we take it down.

Prices are shown in US dollars and are exclusive of any local taxes you may owe. Payment is taken up front for most packages, and to an agreed schedule on larger website, app and publishing projects.

If a card is charged twice for the same order, or charged for work that was never started, that is a billing error and we will correct it as soon as you point it out. Contact support first, they can see the payment record, and the legal desk if it is still unresolved.

You can stop a project at any time by telling us in writing. We will stop work, invoice for what has been produced up to that point and hand over anything already approved and paid for.

Please do not ask us to copy someone else’s logo, reproduce a mark you do not own, or produce work that is unlawful, deceptive or designed to harass anyone. We will decline the brief and refund nothing that has already been produced in good faith.

Our designers are people. Abuse of the team, on the phone, over email or on WhatsApp, ends the working relationship.

We are responsible for delivering the design work you ordered, to the standard described on the package, and for fixing it if we get it wrong. That responsibility is capped at the amount you paid us for the affected order.

We are not responsible for lost profits, missed launch dates caused by delays outside our control, decisions you take on the strength of a design, or the outcome of a trademark or app store review carried out by somebody else.

Nothing here limits any right you have under consumer law that cannot legally be limited.

We update this page when the way we work changes. The date at the top tells you when it last moved. The terms that apply to your project are the ones in force on the day you placed the order, so a later edit never changes a deal already struck.