Email support with the name on the order. We keep client files long after a project closes, precisely because this call comes in three years later.
The longer answer
Write to support and we will resend them. We keep master files for past clients, and re-exporting a format you have lost is not a chargeable event.
It is worth storing the vector masters somewhere you will still have access to in five years — a cloud drive rather than a laptop. Everything else can be rebuilt from them, which is why they are the files that matter.
Still not answered?
Ask a person. WhatsApp is fastest for something short, the phone is best for anything that needs a conversation, and support@logoorbit.net is watched all day.
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